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MYSPA BEAUTY SUPPLY • CUSTOMER INFORMATION
Return & Refund Policy
Last Updated: October 2, 2026
Clear information for professional beauty and wholesale purchases. Review the conditions below before placing an order.
Before you order
Generally final after shipment · Report damage or incorrect items within 3 business days of delivery · Approved claims: replacement or store credit. Clearly marked policy details below require business confirmation.
1. Overview
MySpa Beauty Supply supplies professional beauty and wholesale cosmetic products. Please review these conditions before ordering. Sales are generally final after shipment, with the limited exceptions described below.
2. Eligibility for Returns
In rare cases, a return may be accepted for non-cosmetic items or unopened sealed cases. Products must be unopened, unused and in their original packaging. Submit a return request within 7 business days. [POLICY DETAIL TO CONFIRM: specify whether this period begins on delivery or another event.] A 20% restocking fee may apply.
3. Non-Returnable Products
Due to the hygiene-sensitive nature of creams, liquids and other cosmetic products, sales are final after shipment except as described in the damaged or incorrect order process. We do not accept returns or issue credit for the wrong item or quantity ordered by the customer, a change of mind, or products incompatible with the customer’s intended use.
4. Damaged or Incorrect Orders
Notify us within 3 business days of delivery if an item arrives damaged or the SKU, quantity or item is incorrect. Email [email protected] with your order number, photos of the affected products and a photo of the packing slip. If the claim is approved, we provide a replacement shipment or store credit.
5. Return Authorization
Contact MySpa before sending an item back so that eligibility and handling can be reviewed. [POLICY DETAIL TO CONFIRM: return authorization procedure, authorized return address and any required reference number.]
6. Return Shipping
For an accepted limited return, the buyer is responsible for return shipping costs. [POLICY DETAIL TO CONFIRM: shipping arrangements for an approved damaged or incorrect order, and whether original shipping charges are included in a credit.]
7. Refund Processing
We provide store credit or replacement only, rather than monetary refunds to the original payment method. [POLICY DETAIL TO CONFIRM: review and processing time for approved claims or returns.] Any mandatory rights that apply under law remain applicable.
8. Exchanges
Approved damaged or incorrect order claims may result in replacement of the affected item. [POLICY DETAIL TO CONFIRM: whether any other exchanges are available and, if so, their conditions.]
9. Order Cancellations
Cancellation is allowed only before an order is packed or shipped; an order cannot be canceled or modified once processing has started. Contact us promptly with your order number. [POLICY DETAIL TO CONFIRM: clarify the cancellation cutoff between processing, packing and shipment.]
10. Wholesale Orders
These conditions apply to wholesale purchases. Check products and quantities carefully before placing an order, and contact us with questions before purchasing. For order disputes, contact us first so the issue can be reviewed. Delivery records, photos and email history may be used when responding to a dispute and wholesale account access may be reviewed. This does not remove any rights available under applicable law.
11. Contact
Email [email protected] with your order number and a description of the issue. Do not send payment card details. You can also use the MySpa contact page.